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TITLE OF POST: IT Support Technician
LOCATION: LoughTec Ltd
RESPONSIBLE TO: Service Manager
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required.
Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
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Installation and configuration of software on network servers and PCs at customer premises.
It is anticipated that much of this work will involve Remote Desktop Services, Windows, and Cybersecurity solutions, although a variety of other software will also be involved from time to time. - Installation of desktop, server, network and communications systems at customer premises.
- Installation of LoughTec Cybersecurity systems.
- Provision of technical support, by telephone and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- The planning, design and project management of new installations.
- The planning, specification and evaluation of technical projects.
- Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
- Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
- Troubleshooting system problems on customer sites, including the documentation of solutions for common problems.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required: (Essential criteria – 3 sections)
Experience and Knowledge:
- Experience of installing, configuring & supporting Windows 2016, 2019, 2022 Server
- Experience of installing, configuring & supporting Windows 10/11
- Experience of installing, configuring & supporting HYPERV, VMWARE
- Experience of installing, configuring & supporting MS 365, Azure, Intune, Sharepoint
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
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Experience of installing, configuring & supporting security devices.
Education and Qualifications:
- 3yrs+ Experience within the information and computer industry.
- Driving Licence, access to a vehicle and insurance that covers business travel.
Interpersonal Skills:
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
- Good problem solving and decision-making skills.
- Can demonstrate exceptional levels of customer service and care.
- Good communication, organisation and presentation skills including the ability to write clear and concise notes.
- Strong time management and coordination skills.
ADDITIONAL INFORMATION
Training
Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility.
Bonus Schemes:
Company Rewards scheme that staff can use to purchase prizes.
There is an end of year staff bonus.
There is a further staff bonus if the company achieves its annual target figures.
Everyone gets their Birthday off as a paid day.
Travel:
Mileage is claimed at 33p per mile for site visits.
Hours of Work:
Your normal working hours will be Monday to Friday, 9.00am to 5:00pm.
Death in Service:
Death in service cover will be arranged @ 2 x annual salary.
Health Insurance:
Health plan is available to all employees.
Work From Home:
LoughTec provides a hybrid working environment with WFH available, when required.
Salary Sacrifice Electric Car Scheme:
LoughTec has an Electric Car Scheme available to all employees.
Application deadline 5pm on 24th December 2025.
Loughtec Ltd is an Equal Opportunities Employer.
Apply Now
Careers at LoughTec
Join a Team That Puts People First
At LoughTec, people are our greatest asset. Technology drives progress, but it’s people who make it happen. We’ve built our success on strong relationships, not just with our clients, but within our own team. Collaboration, trust, and people helping people sit at the heart of everything we do. That’s why we’re always looking for talented individuals who want to grow their careers in a dynamic, forward-thinking, and supportive environment.
A Culture Built on Trust and Inclusion
We believe that great teams build great companies. At LoughTec, we work hard to achieve the goals we set for both our clients and ourselves, but we do it in a way that prioritises balance, respect, and personal growth. Our culture is inclusive, supportive, and empowering, where every individual is valued, respected, and encouraged to bring their best self to work.
Diversity is more than a buzzword for us. We recruit and employ based on merit, talent, and potential, creating a workplace where people from all backgrounds can thrive. Whether you’re an experienced cybersecurity professional, an IT specialist, or just beginning your career journey, we provide a safe and inclusive environment where you can build meaningful work and long-term career progression.
Work-Life Balance That’s Real
We know that people do their best work when they have space to live well. That’s why we actively support work-life balance through flexible policies and benefits. Our team has the potential to work remotely when required, allowing for greater flexibility without compromising collaboration or service delivery.
We offer generous holiday allocation, time off for personal appointments, and respect for life outside of work. Our approach is simple: when our people feel trusted and supported, they achieve more for themselves, their families, and our clients.
A Learning and Growth Mindset
The cybersecurity and IT landscape moves fast, and so do we. We foster an environment of continuous learning, creativity, and professional development. At LoughTec, you’ll have opportunities to gain new skills, work with cutting-edge technologies, and pursue industry-recognised certifications.
We encourage innovative thinking, cross-team collaboration, and active contribution to projects that make a difference. Whether it’s through structured training, mentorship, or real-world problem-solving, you’ll be supported in achieving your full potential.
Why Work With Us
Joining LoughTec means becoming part of a forward-thinking, people-focused organisation that is leading the way in IT and cybersecurity solutions across Northern Ireland, Ireland, the UK, and internationally. We combine the agility of a close-knit team with the impact of working with major brands and critical infrastructure clients. Our team plays a direct role in helping businesses stay secure, resilient, and future ready.
We’re Always Looking for Top Talent
Even when no roles are actively advertised, we’re always interested in speaking to exceptional people who want to be part of our journey. If you’re exploring a new career opportunity in IT or cybersecurity, or if you simply want to learn more about what life at LoughTec looks like, we’d love to hear from you.
Please reach out to us in confidence through our Contact Us section, and our team will be in touch to discuss potential opportunities.
Current Opportunities
All roles listed below are direct internal hires with LoughTec, not via external recruitment agencies and no soliciting of such is permitted. We believe in hiring people who align with our important core values, are committed to excellence, and want to make a tangible impact in their field.
If you’re ready to grow your career with a company that values people as much as technology, explore our open roles or enquire below today.
