Case Study

Belmore Dental

LoughTec managed services Belmore Dental

The Challenge

Belmore Dental, based in Enniskillen, Co. Fermanagh is an award-winning dental practice and facial aesthetics clinic. “We first approached LoughTec as our previous IT company were charging extortionate fees every time we contacted them. Due to our failing computer system, this was leading to several calls per day and rising charges each month” said Lorraine Browne, Practice Manager at Belmore Dental. “Also, the previous company were based in England, so they could not offer us on-site support. We wanted a local company who could visit our site and provide a full service for a set annual fee.”

“LoughTec went above and beyond for us recently after a power surge caused catastrophic damage to our server. Under any other IT company, this would have led to a complete shutdown of our business, but LoughTec got us back up and running in no time. The level of service offered by LoughTec has been second to none. We would not consider moving to any other IT firm. We would have absolutely no hesitation in recommending them to other businesses."

Lorraine Browne - Practice Manager

The Outcome

To get a full understanding of Belmore Dental’s IT infrastructure, personnel from LoughTec’s Managed Technology team performed an assessment of the company’s IT hardware and software. “LoughTec were able to explain to us in an easy to understand manner what was working well, what needed to be looked at and what was critical within the business. They provided us with options and very comprehensive, easy to understand quotes so that we could take the necessary steps to upgrade our system. As we use very industry-specific software, they took the time to fully understand this system before we migrated to ensure no potential pitfalls or issues.”

Features

Ensuring Belmore Dental’s IT infrastructure is up to date and scalable to meet the future demands of the business.

  • Management of all IT hardware and software.
  • Supply and installation of all new devices and infrastructure
  • Server monitoring and secure backups provided
  • IT Helpdesk.

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LoughTec support, protect and manage IT Infrastructure for organisations throughout the UK and RoI. We add value to our business relationships through our technical expertise, experience plus a strategic and hands-on approach to our managed IT services.

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