Managed Services
Managing your IT systems and ensuring their availability 7 days a week, 365 days a year can be a complex task. Many small and medium businesses do not want to build up their own IT department or develop the specific technical expertise required. For less than the cost of a single IT person you can outsource the management of your systems to us and we will take care of the rest. Loughtec provides a full Managed Service for IT system operation and support. Our Managed Services package includes.
- Pro-active remote monitoring of your systems – we can monitor everything from disk space to network traffic, spotting potential problems before they occur
- Remote access support – for the bulk of issues that arise, we can resolve them using secure remote access via the Internet, which means problems are resolved without having to wait for someone to travel to your office.
- Scheduled on-site visits - you can schedule regular visits from one of our field engineers to check in with your staff and address any outstanding issues
- Help desk – we are available 24 hours a day to take your call
- Emergency call-outs/Onsite support visits – when you need us, we’ll be there. Our field engineers will travel to you when an emergency occurs that we can’t resolve using remote access
- Daily and weekly health checks – prevention is better than cure, and we run regular health checks on all your systems
- Daily and weekly reporting – we provide concise reports so you can monitor your IS system performance
- IT Consulting – we provide ongoing advice on upcoming technologies and suggestions on how to get the most from your IT assets
Please call us at 028 8225 2445, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or ‘Request a Callback’ if you would like to learn more about our IT Managed Service package or to discuss your requirements with one of the team.
