IT Support

Your IT systems are a critical part of your business and you need to ensure they are available 7 days a week, 365 days a year. Loughtec is a reliable support partner who takes care to understand your business and who has the people, skills and processes you need. We respond instantly when you have a problem.

We can help by auditing your network; monitoring your servers 24/7; identifying, diagnosing and fixing problems remotely; providing a fast reaction online Service Desk; scheduling routine engineer visits; and providing emergency engineer response when required.

Through our Proactive Support service (with server monitoring), we monitor key metrics on your systems 24 hours a day so that issues are identified early, and resolved before they cause you problems, minimising any downtime.

Our aim is for you to offload the strain and administrative burden of IT support with a SLA that will provide the flexibility you demand.

We offer three levels of technical support package, designed to pro-actively identify and resolve issues before they become problems:

	Loughtec Essential IT – a strong support package covering the essentials such as daily backups and virus checks.
	Loughtec Essential Plus - all the coverage of Essential IT with additional checks such as daily disk space checks, Windows service checks and website checks
	Loughtec Essential Focus – the most comprehensive package including monthly and daily reporting

Download our guide to IT support to learn more about the three levels of service we provide.

Please call us at 028 8225 2445, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or ‘Request a Callback’ if you would like to learn more about our IT Support services or to discuss your requirements with one of the team.