Managed Services

Our contract based agreements can provide a wide range of support to your business.


Loughtec understands the fact that every business is different and therefore can offer these services on a daily, monthly or weekly basis through its SLA agreements. This proactive approach to installation, maintenance and application support means that your business can get on with what it does best.


Wide range of IT support options


Loughtec user support is delivered by a dedicated team of engineers, providing telephone and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client’s service.


Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim for flexibility.


Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user’s machines. Again, others may not need this facility. Some clients (with their own inhouse IT resource) use Loughtec to deliver first-line user support, escalating calls to an internal team, designed to deal with issues that cannot be resolved via an initial call.

 

You cannot afford to take time away from running your own business to solve IT issues. And, even if you employ your own full-time IT staff, it is simply not possible for them to be an expert on every part of your system. This is why it makes sense to partner with Loughtec as we can provide all or part the necessary IT support to ensure that you are not inconvenienced by downtime.

 

Most of our support is carried out using our remote support tools. If we cannot fix the problem remotely, we can dispatch a technician to see you.

 

   


To find out how our support services can help you improve efficiency, please contact us on: +44 (0) 2882 25 24 45
 

Managed IT Support

24 x 7 System Monitoring
Daily back up monitoring
Server stability and performance

Backup & Security Services

Managed Backup Services
Disaster Recovery Solutions
Managed Web & Email Filtering

RDP Accelerator

Frustrated by Slow RDP sessions? Enhance the Remote User Experience with 10–25 times Faster Graphics, Animations & Response Times!

WebConnect Virtualisation

Reduce IT costs by as much as 60% while simultaneously reducing power, cooling costs and reduce energy by as much as 80%

Featured Solutions

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Case Studies

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